Terms of <b>service</b>

Last updated 2 November 2026. These terms cover buying and using kimsim travel eSIMs.

1. Who we are

kimsim is operated by GMA LLC, a New Mexico (USA) limited liability company. Contact: support@kimsim.co.

2. What you're buying

A prepaid, data-only eSIM plan for the destination and allowance shown at checkout. Plans don't include a phone number, calls or SMS. Network service is provided by local partner networks through our eSIM network partner; the networks shown on each destination page are the ones listed for that plan, and coverage and speed depend on the local network.

Plan validity starts when the eSIM first connects to a supported network at the destination, unless the plan says otherwise. An eSIM must be installed within the install window shown (up to 180 days from purchase).

“Unlimited” plans give a daily full-speed allowance, then continue at 1 Mbps until the daily reset. “Day Pass” plans work the same way at the slower speed shown on the plan.

3. Your phone

You're responsible for checking that your phone supports eSIM and is carrier-unlocked before you buy. See Will my phone work? Each eSIM can be installed once and can't be moved to another phone.

4. Prices and payment

Prices are in US dollars and include any sales tax or VAT we are required to collect. Payment is taken in full at checkout by our payment processor, Stripe. We don't see or store your full card details.

5. Refunds

If you've tried to install your eSIM and, after contacting support, it still can't be made to work, we'll refund it. That's the only case in which we give refunds. Contact us at support@kimsim.co or through the help centre so a person can check it with the network first.

Your eSIM is delivered instantly, so we don't refund eSIMs that weren't installed or used, eSIMs bought for the wrong destination or plan, eSIMs that work or have used data, or top-ups that have been added. See Refunds. If you live in the UK or EU, you normally have 14 days to cancel. Because your eSIM is delivered immediately at your request, that right ends once the eSIM has been delivered to you.

6. Fair and lawful use

Don't use kimsim for anything illegal, for reselling, or in a way that harms the network (for example, as a fixed home broadband line or for automated traffic). We may suspend an eSIM that's being misused, after telling you where we reasonably can.

7. Your account

We create an account from your checkout email so you can see and top up your eSIMs. You can sign in with an email link or code, or with Apple or Google. Keep access to your email account secure.

8. Liability

We're not responsible for local network outages, coverage gaps or speeds outside our control, or for charges from your home carrier. Our total liability for any order is limited to the amount you paid for it, except where the law doesn't allow that limit.

9. Changes and governing law

We may update these terms; the version in force when you bought applies to that order. These terms are governed by the laws of the State of New Mexico, USA. If you are a consumer, this does not take away any mandatory protections you have under the laws of the country where you live.